The service is free and offers help and advice to some of the most isolated and vulnerable communities within the area to make our services more accessible.  The Mobile Customer Information Service (MCIS) provides residents with access to all relevant information on their doorstep.

The team now visits 17 communities around the City every month.  The service is usually targeted where public transport is perhaps less frequent, to make sure that residents with the greatest need for advice and support, such as the elderly, young families and those with mobility requirements, can access information and advice about Council services locally.

• advice on how to seek help with housing benefit or Council Tax
• reporting environmental problems
• FREE replacement recycling sacks and dog waste bags
• providing information on leisure, tourism, local issues and much more

Where possible, partner organisations attend sessions to promote services and to be available for enquiries.  These include Essex Police, Essex Fire & Rescue Service, Citizens Advice Bureau and other Council Services.